Moteregna Mobile App Policy
This agreement explains how Moteregna works, what is allowed, what is prohibited, and the responsibilities of senders, receivers, and drivers. Moteregna is a package and information delivery platform, not a money transfer or cash handling service.
Moteregna does not accept responsibility for any cash, money envelope, or financial amount delivered by motorbike drivers. Users who send money through drivers do so at their own risk.
In this agreement, "Moteregna" means the digital platform that connects users with delivery drivers. "Sender" means the person requesting package pickup. "Receiver" means the person accepting the package at destination. "Driver" means the transport partner using a motorbike for delivery.
Moteregna provides logistics coordination for moving permitted packages and delivery-related information from one place to another. Moteregna does not operate as a bank, remittance service, escrow service, postal authority, insurance company, or warehouse.
The platform arranges pickup, route assignment, and delivery tracking based on available drivers and operational conditions.
For successful delivery, sender must provide:
Incorrect or incomplete information may cause delays, cancellation, additional cost, or failed delivery.
The following are strictly prohibited:
Moteregna may refuse, cancel, or report prohibited deliveries to relevant authorities when required.
Moteregna and its drivers are not authorized money couriers. The platform provides package transportation only.
Delivery fees are calculated using distance, location, and service conditions. Applicable charges are shown before order confirmation whenever technically available.
Estimated delivery times are not guaranteed. Delays may occur due to weather, traffic, road closures, public emergencies, civil events, mechanical issues, or communication outages.
Moteregna is not liable for delay caused by factors outside reasonable operational control.
Moteregna is an intermediary platform and not the owner of goods being transported. To the maximum extent permitted by law, total platform liability for approved claims is limited to direct delivery charges paid for the relevant order.
Moteregna is not liable for indirect, incidental, special, consequential, or punitive damages.
Moteregna processes limited personal and location data to provide pickup, routing, support, fraud prevention, and legal compliance. By using the app, users consent to necessary operational data use as described in platform policies.
Moteregna may update this agreement to reflect service changes, legal requirements, and operational needs. Updated terms become effective from the published effective date.
For support, dispute submission, or policy clarification, contact Moteregna through the official in-app support channel or verified company communication points.
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